Privacy policy
Issued by Velérique LTD (“Velérique”, “we”, “our”, or “us”)
Applies to velerique.com
Last Updated: 06/10/26
Overview
At Velérique, we respect your privacy and are committed to handling your personal information with care.
This Privacy Policy explains what information may be collected when you visit our website, place an order, contact us, or interact with our brand online, and how that information may be used.
Information We Collect
When you shop with Velérique or interact with our website, we may collect information needed to process your order, provide customer support, improve our website, and communicate with you.
This may include:
- Contact details, such as your name and email address
- Shipping and billing details needed to complete your order
- Order information, including products purchased and order history
- Customer support messages or enquiries you choose to send us
- Marketing preferences, such as whether you subscribe to emails or offers
- Website usage information collected automatically through cookies or similar technologies
Payment information is processed securely by trusted payment providers. Velérique does not store or have access to your full payment card details.
How We Use Your Information
We may use your information to:
- Process, confirm, and deliver your orders
- Send order confirmations, shipping updates, and customer service messages
- Respond to customer enquiries
- Manage refunds, replacements, and order issues
- Improve our website, products, and customer experience
- Help prevent fraud, misuse, or unauthorized activity
- Send marketing emails, offers, or updates where you have opted in
- Understand website performance and marketing effectiveness
- Meet legal, tax, accounting, and regulatory obligations
Third-Party Services
To operate our website and improve your experience, we may use trusted third-party services.
These services may support secure payment processing, order updates, customer communication, website performance, analytics, advertising measurement, marketing communications, and customer support.
These providers only receive the information necessary to perform their services and are expected to handle personal information securely.
Where required by applicable law, you may have the right to manage certain data-sharing, marketing, or tracking preferences.
Cookies & Tracking Technologies
We use cookies and similar technologies to help our website function properly and improve your experience.
Cookies may be used to:
- Remember items in your cart
- Keep the website secure
- Understand how visitors use our site
- Improve website performance
- Measure advertising performance
- Support relevant advertising
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Email Marketing
If you sign up to receive marketing emails, we may use your email address to send product updates, offers, skincare tips, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.
Transactional emails, such as order confirmations and shipping updates, may still be sent where necessary to complete your purchase or support your order.
How We Protect Your Information
We use reasonable technical and organizational measures to help protect your personal information.
These may include secure checkout, encrypted payment processing, limited access to customer information, fraud prevention tools, and trusted service providers.
No method of online transmission or storage is completely secure, but we take reasonable steps to protect your information and work with providers that help safeguard customer data.
How Long We Keep Your Information
We keep personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Manage refunds, disputes, or order issues
- Meet legal, tax, accounting, or regulatory obligations
- Maintain business records
- Improve our services
When information is no longer needed, it may be deleted, anonymized, or securely retained as required by applicable law.
Your Rights & Choices
Depending on your location, you may have rights regarding your personal information.
These may include the ability to:
- Request access to the personal information we hold about you
- Ask us to correct or update inaccurate information
- Request deletion of your personal information, where applicable
- Opt out of marketing emails
- Manage certain data-sharing, marketing, or tracking preferences where applicable
To make a privacy request, please contact us at:
Email: support@velerique.com
We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Customers must be at least 18 years old to place an order on our website.
If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
Skincare & Sensitive Information
Velérique sells cosmetic skincare products.
We do not knowingly collect medical, diagnostic, or sensitive health information. Any information you choose to share with us through customer support is provided voluntarily and used only to help respond to your enquiry.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or data practices.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: support@velerique.com
We are committed to handling your personal information with care, transparency, and respect.