Cancellation policy

Issued by Velérique LTD (“Velérique”, “we”, “our”, or “us”)

Applies to subscription purchases made through velerique.com

Last Updated: 06/10/26

Overview

This Purchase Options Cancellation Policy applies to recurring subscription products purchased through velerique.com.

By purchasing a subscription product, you authorize recurring charges according to the subscription terms presented at checkout.

Customers may cancel future subscription renewals at any time before the next renewal is processed.

Subscriptions can be managed through the customer account portal or any subscription management link provided with your subscription.

Once cancelled, no future subscription charges will be processed.

Once a subscription renewal order has been processed, entered fulfillment, or shipped, it may no longer be eligible for cancellation.

If you need assistance with a recently renewed subscription order, please contact our support team as soon as possible.

Refunds for subscription orders are reviewed in accordance with our Refund & Return Policy.

Subscription renewal orders are generally non-refundable once processed.

In limited circumstances, a discretionary goodwill refund or partial refund may be issued and will be reviewed on a case-by-case basis.

We reserve the right to modify, suspend, or discontinue subscription programs, pricing, benefits, or subscription options at any time.

Any changes will not affect subscription orders that have already been processed.

For subscription assistance, please contact:

Response Time: Within 24 business hours, Monday–Friday