Shipping policy

 

Issued by Velérique LTD (“Velérique”, “we”, “our”, or “us”)
Applies to purchases made through velerique.com
Last Updated: 06/10/2026

Overview

At Velérique, we take care to ensure every order is processed accurately and delivered reliably. This policy outlines our order processing times, shipping availability, tracking information, and important delivery details.

Where We Ship

We currently ship within the United States only.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • U.S. territories
  • International addresses

If an order is placed using an unsupported shipping address, we may need to cancel and refund the order.

Order Processing & Delivery Time

All orders are processed and delivered within an estimated 3–9 business days, excluding weekends and holidays.

This timeframe includes the time required to process, prepare, and ship your order.

Orders are prepared in accordance with our fulfillment and quality control procedures before shipment.

During high-demand periods, promotional events, or carrier delays, delivery times may vary slightly.

Fulfillment Location

All products are manufactured and fulfilled from our U.S. fulfillment facility.

All shipments include tracking.

Tracking Information

Once your order ships, you will receive a tracking link by email.

Please note:

  • Tracking updates may take 24–48 hours to appear after shipment.
  • Delays between tracking scans are normal.
  • Carrier systems may occasionally update in batches.

If tracking appears inactive beyond the estimated delivery window, please contact our support team.

Address Accuracy

Customers are responsible for ensuring that shipping details are accurate at checkout.

Address changes may only be requested within a limited window before fulfillment begins. Once an order has entered fulfillment or has shipped, changes may no longer be possible.

Orders delivered to an incorrect address provided at checkout may not qualify for replacement or refund.

Delivered But Not Received

If tracking confirms delivery, customers should first check:

  • Mailbox
  • Porch, front desk, or usual delivery area
  • Neighbors
  • Household members
  • Building reception, mailroom, or property management if applicable

If the package cannot be located, please contact us within 48 hours of delivery confirmation so we can review the case.

Packages marked as delivered will be reviewed on a case-by-case basis. Resolutions may include replacement, refund, or no compensation depending on the circumstances and available evidence.

Delays & Exceptions

While we work hard to meet all delivery estimates, occasional delays may occur due to carrier operations or external factors beyond our control.

If your order has exceeded the estimated delivery window significantly, please contact support so we can review the shipment and help where possible.

Contact Us

If you have any questions about your shipment, please contact us:

Email: support@velerique.com

Response Time: Within 24 business hours, Monday–Friday